Shipping Information - Sonoma Wine Accessories

We try to ship orders as soon as we receive them, as follows:

• Wine Stemware, Accessories and Gifts: In stock items generally will ship the next business day
• Wine Racks: VintageView wine racks generally will ship the next business day.  Kit wine racks generally will ship within 2 weeks.  Custom wine racks generally will ship within 6 weeks.
• Wine Cabinets: In stock items generally will ship within 5-7 business days
• Wine Cooling Units: generally will ship within 5-7 days; however, lead times can take up to 2 weeks during periods of peak demand
• Wine Coolers: In stock items generally will ship within 5-7 business days
• Howard Miller Furniture: In stock items generally will ship within 5-7 business days

We offer a choice of shipping methods and rates that depend on the size, amount and shipping destination of the order, as follows:

United States

• SuperSaver Rates: for selected items, we offer $6.95 flat-rate ground shipping.
• FedEx Ground, Express, 2-Day and Standard Overnite: we offer various classes of expedited service based on negotiated FedEx rates.
• USPS First Class and Priority Mail: we offer First Class and Priority Mail services based on realtime USPS rates.
• Inside Delivery - National & California: for wine cabinets, we offer inside delivery to a ground floor, setup and removal of packaging based on negotiated carrier rates. Any additional charges (eg for stair carries) will be due and payable to the carrier at the time of delivery.  
• Howard Miller S/H: for Howard Miller wine furniture, we offer inside delivery to a ground floor.  Setup and removal of packaging materials are available for an additional fee. 
• Common Carrier: for larger cooling units and wine coolers, we offer curbside service via various common carriers with flat-rate fees.  
• Free Shipping: We offer free shipping on selected items from time to time on our site.  When you select free shipping, we will use one of the classes of service described above.

International

• FedEx Ground Canada: based on negotiated FedEx rates to Canada.
• FedEx International Economy: based on negotiated FedEx rates outside the US. 
• Priority Mail International: based on USPS rates outside the US.
• Common Carrier Canada: for larger cooling units and wine coolers, we offer curbside service via various common carriers with flat-rate fees.
• White Glove - we offer inside delivery and setup, we offer inside delivery to a ground floor, setup and removal of packaging based on negotiated carrier rates.  

We offer a broad range of wine accessories in our store, with different fulfillment methods based on the item and the vendor. At any given time, the availability of items can vary as follows:

• In Stock - These items are in stock, either in our warehouse or in our vendors' facilities, and are available for immediate delivery.
• Low Inventory - We have low quantities of these items in stock, and it is possible that the item will be back-ordered at the time we receive your order .
• Pre Order - We do not stock these items, and therefore they require lead times prior to fulfillment.
• Please Call - These items may be  sold out temporarily. Please call us at 877.888.9137 to get estimated timing and stock status.
  

You are responsible for inspecting both the packaging and the merchandise at the time of delivery.

Orders shipped via inside delivery or common carrier: in the event that your order arrives with damage, you must describe the condition of the packaging and the merchandise on the bill of lading.

Orders shipped via FedEx or USPS: If your order arrives with damage, you must report the damage within seven (7) days of receipt.

Failure to follow these instructions may result in a denied insurance claim and/or billings for nonrefundable freight charges.

In the event of freight damage, the freight company has, at its discretion, the right to repair or replace the damaged item, provided that the item is in “as new” condition after the repair.