Cancellation and Return Policy

Stock vs. Custom Items

Sonoma Wine Accessories offers both Stock and Custom items for sale.  Stock items are "off-the-shelf" non-food merchandise, whereas custom items are specially designed, stained, personalized and/or fabricated for each order.

Cancellation Policy

If you order a stock or food item from Sonoma Wine Accessories, you may cancel your order for any reason and receive a full refund provided that your order has not been shipped.

Orders of custom items from Sonoma Wine Accessories are final and cannot be canceled once customization has begun.

Return Policy

• Stock Items:   If you are not completely satisfied with your purchase, you may return it within 30 days for an exchange, refund or credit.  Merchandise must be returned in new condition and in original packaging. Outbound shipping charges are not refundable unless the wrong item was shipped.

• Wine Cellars, Cabinets, Coolers, Cooling Units, Racks and  Furniture:   Same as above, except that returns are subject to a 25% restocking fee.  

• Custom and Food Items:   Sales of custom items, including items that are stained or personalized, and sales of food items are final and cannot be returned.

To initiate a cancellation or return to Sonoma Wine Accessories, please call Customer Service at 1.877.888.9137.  All returned merchandise must be shipped to the following address with the Return Authorization number clearly marked on the packaging :

Sonoma Wine Accessories
531 Mercantile Drive
Cotati, CA 94931